Resources to Help You Manage Your Care
Educational materials, helpful guides, and tools to support your health journey.
ACHC Accredited
Understanding Your Therapy
Download these guides to learn more about your home infusion therapy and equipment.
Understanding Your Coverage
Accepted Insurance Plans
We accept most major insurance including:
- Medicare Part B and Part D
- Medicaid
- Commercial insurance (most plans)
- Workers compensation
Not sure if we accept your plan? Call us at 386-677-7377 and we'll verify your coverage.
Prior Authorizations
Many infusion medications require prior authorization from your insurance company. We handle this process for you:
- We submit all required documentation
- We follow up with insurance companies
- We appeal denials when appropriate
- We keep you informed throughout the process
You don't need to call your insurance -- we do it for you.
Financial Assistance
If you have high out-of-pocket costs, we can help:
- Manufacturer co-pay assistance programs
- Patient assistance programs (PAP) for uninsured/underinsured patients
- Non-profit foundation grants
- Payment plans
Talk to our team about financial assistance:
386-677-7377Staying Safe With Your Medications
Medication Storage
- Store medications as directed (refrigerated vs. room temperature)
- Keep medications in original packaging until use
- Check expiration dates
- Keep medications away from children and pets
Taking Your Medications
- Follow dosing instructions exactly
- Don't skip doses without talking to your doctor
- Set reminders if needed
- Keep a list of all your medications
Side Effects
- Know what side effects to expect
- Know which side effects need immediate attention
- Call us any time you're concerned: 386-677-7377 (24/7 for home infusion)
Drug Interactions
- Tell us about ALL medications you take (prescription, OTC, supplements)
- Check with us before adding new medications
- Bring all your medication bottles to appointments
When You Need Help
For Current Home Infusion Patients
386-677-737724/7 Pharmacist & Nurse On-Call
Call anytime if you have:
- Questions during your infusion
- Concerns about side effects
- Problems with your PICC line or IV site
- Any other urgent pharmacy-related questions
An experienced pharmacist or nurse who understands your therapy is available 24 hours a day, 7 days a week. We are here for you.
For Life-Threatening Emergencies: Call 911
Call 911 immediately if you experience:
- Difficulty breathing
- Chest pain
- Severe allergic reaction (anaphylaxis)
- Loss of consciousness
- Severe bleeding
Then call us to let us know what happened: 386-677-7377
Beyond Pharmacy Services
Disease-Specific Organizations
Depending on your condition, these organizations offer additional support, education, and resources:
- Immune Deficiency Foundation (for PIDD patients)
- National MS Society (for MS patients)
- Crohn's & Colitis Foundation (for IBD patients)
- Alzheimer's Association
- Arthritis Foundation
We can provide specific recommendations based on your diagnosis.
Financial Assistance Resources
Beyond manufacturer programs, these organizations sometimes help with medication costs:
- HealthWell Foundation
- Patient Access Network (PAN) Foundation
- Patient Advocate Foundation
- NeedyMeds
- RxAssist
Our team can help you navigate these programs: 386-677-7377
Home Infusion New Patient Start Guide
Everything you need to know as you begin home infusion therapy with Holly Hill Pharmacy.
Download Patient HandbookPDF format. You can also request a printed copy by calling us.