Privacy Policy

Holly Hill Pharmacy ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our pharmacy services, or interact with us in any capacity. This policy complies with the Health Insurance Portability and Accountability Act (HIPAA), the Florida Information Protection Act, and other applicable federal and state privacy laws.

1. Information We Collect

Personal Information

We may collect the following types of personal information when you interact with us:

• Name, date of birth, and contact information (address, phone number, email)
• Insurance and billing information
• Government-issued identification numbers as required for pharmacy services
• Payment information for prescription copays, services, and purchases

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information, including:

• Prescription and medication history
• Medical records and clinical information provided by your physicians
• Infusion therapy treatment records and nursing notes
• Lab results and diagnostic information relevant to your therapy
• Health insurance claims and authorization information

Website Information

When you visit our website, we may automatically collect:

• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Internet Protocol (IP) address

2. How We Use Your Information

We use the information we collect for the following purposes:

• Treatment: To dispense medications, provide infusion therapy services, coordinate care with your physicians and nursing team, and manage your ongoing treatment plan.
• Payment: To process insurance claims, verify benefits, obtain prior authorizations, and collect copays or other patient financial responsibilities.
• Healthcare Operations: To conduct quality assurance, accreditation activities, staff training, and internal business operations necessary to serve you.
• Communication: To contact you regarding your prescriptions, therapy appointments, refill reminders, and delivery coordination.
• Legal Compliance: To comply with federal and state laws, regulations, and accreditation standards.

3. How We Disclose Your Information

We do not sell your personal or health information. We may disclose your information in the following circumstances:

• For Treatment, Payment, and Operations: To your physicians, nurses, insurance companies, and other healthcare providers directly involved in your care.
• As Required by Law: To comply with federal, state, or local laws, court orders, or legal proceedings.
• Public Health Activities: To public health authorities for purposes of disease prevention, reporting adverse events, or product recalls as required by law.
• Health Oversight: To government agencies authorized to oversee the healthcare system, including the Florida Board of Pharmacy and accreditation organizations such as ACHC.
• With Your Authorization: For any purpose not described above, we will obtain your written authorization before disclosing your Protected Health Information.

4. Your Rights Under HIPAA

As a patient, you have the following rights regarding your Protected Health Information:

• Right to Access: You may request a copy of your health records maintained by our pharmacy.
• Right to Amend: You may request that we correct or update your health information if you believe it is inaccurate or incomplete.
• Right to an Accounting of Disclosures: You may request a list of disclosures we have made of your Protected Health Information for purposes other than treatment, payment, or healthcare operations.
• Right to Request Restrictions: You may request restrictions on certain uses or disclosures of your information, though we are not required to agree to all requests.
• Right to Confidential Communications: You may request that we communicate with you through specific methods or at certain locations (for example, by phone only, or only at a specific address).
• Right to a Paper Copy: You may request a paper copy of this Privacy Policy at any time.

To exercise any of these rights, please contact us using the information provided at the bottom of this page.

5. How We Protect Your Information

We implement administrative, physical, and technical safeguards to protect your personal and health information, including:

• Secure electronic health record systems with access controls and audit trails
• Staff training on HIPAA privacy and security requirements
• Physical security measures in our pharmacy, clean room, and storage facilities
• Encryption of electronic data transmissions where applicable
• Business associate agreements with all third-party vendors who may access your information

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not impact your ability to contact us or access pharmacy services.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. Pharmacy services for minors are managed through their parent or legal guardian.

9. State of Florida Specific Rights

Under the Florida Information Protection Act and other applicable Florida statutes, you have the right to be notified if your personal information is involved in a data breach. We will comply with all Florida notification requirements in the event of a security incident affecting your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your HIPAA rights, or have concerns about how your information is being handled, please contact us:

If you believe your privacy rights have been violated, you also have the right to file a complaint with:

We will not retaliate against you for filing a complaint.