Your Questions Answered
Quick answers to the most common questions about our pharmacy services. Can't find what you're looking for? Just call us.
Family Owned Since 1983
24/7 On-Call Support
General Questions
We offer a comprehensive range of pharmacy services:
- Specialty infusion services (IVIg, biologics, chronic therapies)
- Home infusion services (IV antibiotics, antifungals, hydration)
- Ambulatory Infusion Suite (in-office infusion with nursing)
- Home infusion nursing (when covered by insurance)
- Full-service retail pharmacy with free local delivery
- Specialized HIV and Hepatitis C services
We accept most major insurance plans including Medicare, Medicaid, and most commercial plans. Call us at 386-677-7377 and we'll verify your specific coverage.
Our pharmacy is located in Holly Hill, Florida. We provide:
- Retail pharmacy: Local service with free delivery in Volusia/Flagler counties
- Home infusion: Statewide throughout Florida
- Ambulatory infusion: On-site at our Holly Hill location
Since 1983 -- over 40 years of serving Florida families.
We're family-owned and operated. We're not part of any chain.
Yes, we're ACHC accredited for:
- Home Infusion Therapy (HIT - Nursing)
- IVRx (Home Infusion - Sterile Compounding)
Home Infusion Questions
- Your doctor prescribes home infusion therapy (or faxes orders to 386-677-0739)
- We call you to introduce ourselves and verify insurance
- Our team prepares your medications in our ACHC-accredited sterile clean room
- Our delivery driver brings everything to your home
- You receive your infusion at home (with nursing support if covered by insurance)
- We provide 24/7 pharmacist and nurse support throughout your treatment
Most patients start within 24-48 hours of hospital discharge or initial prescription.
No. If your insurance covers home nursing, we can provide it -- but you're free to choose any nursing agency you prefer, or self-administer if appropriate. We work with whatever choice you make.
Call our 24/7 on-call line: 386-677-7377. An experienced pharmacist or nurse who understands your therapy is available 24 hours a day, 7 days a week. We are here for you.
Our own trained delivery drivers -- not courier services. They know you by name and handle your medications with care.
Specialty & IVIg Questions
Specialty infusions are complex, expensive biologic medications for chronic conditions like MS (Ocrevus), Crohn's disease (Remicade), immunodeficiency (IVIg), and others. These medications require expert pharmacy management and ongoing monitoring.
Yes -- long-term IVIg therapy is one of our specialties. We provide consistent pharmacist support month after month, year after year.
Yes. We proactively file reauthorizations 4-6 weeks before they expire so there's no gap in your treatment.
Yes -- manufacturer co-pay programs, patient assistance programs, and foundation grants often significantly reduce costs. We help you enroll in every program you qualify for.
Ambulatory Infusion Suite Questions
It's a comfortable, private space where you receive infusion therapy with professional nursing oversight -- like a middle ground between home and hospital.
- Specialty biologics
- IVIg
Yes, appointments are required. Call 386-677-7377 to schedule.
Depends on your medication -- anywhere from 30 minutes to 6+ hours. Most specialty biologics take 2-6+ hours.
Yes, you're welcome to bring a family member or friend for support.
Retail Pharmacy Questions
Call us at 386-677-7377. Give us your current pharmacy's name and phone number -- we handle the rest.
Yes! Free local delivery within Volusia and Flagler counties.
No, but we offer free delivery and curbside pickup if needed.
Insurance & Billing Questions
Most insurance plans cover home infusion for medically necessary therapies. We verify your coverage before starting and handle all authorization paperwork.
It depends on your specific insurance plan, deductibles, and co-insurance. We provide cost estimates before treatment so there are no surprises.
Yes. We handle all insurance billing and claims filing.
We file appeals on your behalf and work with your doctor to provide the documentation needed. We don't give up easily.
Yes, if you have out-of-pocket costs that are difficult to pay all at once, we can work with you on payment arrangements.
Safety & Quality Questions
Yes, when managed properly by experienced professionals. Our pharmacists prepare medications in an ACHC-accredited sterile clean room, and we provide comprehensive patient education and 24/7 support.
In our sterile compounding clean room by experienced pharamacist technicians and pharmacists following strict quality and safety protocols.
All our pharmacists are licensed by the Florida Board of Pharmacy and have specialized training in sterile compounding, home infusion therapy, and specialty medications.
Yes. We hold:
- ACHC accreditation for Home Infusion Therapy and Sterile Compounding
- Florida pharmacy licenses (PH9050, PH27744)
- Home Health Agency license (HHA #299994706)